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Cisco Bug: CSCtd04467 - Failed switch-version stops UCCX Node

Last Modified

Mar 24, 2010

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)


 IF Switch Version of Unified CCX fails then there is no call center operational on the existing version. The problem is because of stopping a service while performing a switch version and not the starting the same in the event of switch-version failure. The workaround is to start this service. 


Login to OS Admin page and click -- Settings -- Version -- Switch Version. or From CLI command  "utils version switch-version". Note the problem occurs only in case the said command fail to work.
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