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Cisco Bug: CSCtd03873 - IPMA Call Redirected To Manager Instead Of Busy Tone

Last Modified

Feb 22, 2014

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Unity Connection Version 7.1
  • Cisco Unified Communications Manager Version 7.1

Known Affected Releases

6.1(4) 7.1(2)

Description (partial)

Symptom:
-- A UCM upgrade from 7.0 to 7.1 has led to a change in the way IPMA
behaves when a call, offered to the manager is diverted to her assistant
who is already on another call with the busy trigger set to 1.
-- Call flow: IP Phone --> IPMA CTI RP --> Manager -- DivAll -->
Assistant (Who is on another call).
-- On UCM 7.0, the caller hears a busy tone. On UCM 7.1, the call is
re-directed back to the manager.
-- The customer has a requirement for the busy trigger to be 1 and wants
the pre-upgrade behavior in UCM 7.1

Conditions:
-- The issue is reproducible in the lab:
   UCM versions: 7.1.2.20000-2 / CM 7.0.2.20000-5
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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