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Cisco Bug: CSCtc94798 - Agent desktop grayed out when changing the agent state

Last Modified

Dec 31, 2016

Products (1)

  • Cisco Computer Telephony Integration Option

Known Affected Releases


Description (partial)


CTI OS agent desktop grayed out when changing the agent state.


1) Log the agent into CTI OS Agent Desktop
2) Change the role of the agent to primar supervisor of a team.
3) Chagne the agent state through CTI OS agent desktop
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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