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Cisco Bug: CSCtc85076 - UCCX Average Wait Duration graph in CAD is incorrect 7.01sr3

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR3 7.0(1)SR4

Description (partial)


When viewing the Voice CSQs - Average Wait Duration we see wait
durations of very strange times. it does not match up with the Voice
CSQ's - Team Summary stats or the real time reports. The graph starts on
the left with 00:00:00 then goes to 01:58:57 then to 03:57:54 then
05:56:51 then 09:54:45 and continues up and then ends with 01:58:57 and
the average wait duration for this queue is actually 1min 11 seconds. 

IPCC express 7.01 Sr3 ans IPCC express 7.01 SR4
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