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Cisco Bug: CSCtc84754 - Conference call grid disappears from mobile agents CTIOS desktop.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Conference call grid disappears from the CTIOS agents desktops.
For regular UCCE agents, call can be dropped from hard phone.
Mobile Agents has to log out to release the call.

Agent 1 calls a CTI Route Point
Agent 2 answers call 
Agent 3 dials Agent 2 by extension 
Agent 2 answers the call from Agent 3 and then joins the two calls.
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Bug Details Include

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  • Status
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