Cisco Bug: CSCtc84599 - Operator console rings only once for incoming calls
Feb 22, 2014
- Cisco Unified Attendant Consoles
Known Affected Releases
Symptom: Operator console rings only once for incoming calls Conditions: After upgrading to CUBAC 18.104.22.168, only the first call to the operator console will ring through the speakers until the operator picks up. All subsequent calls will ring through the speakers only once although the call still shows as being in queue. Call handling is still working, but when you have more agents the other agents may not realize that there is calls waiting in queue. Restarting the client console will allow the first call to work as above, but all subsequent calls will fail, so not really feasable as a workaround.
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Bug Details Include
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