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Cisco Bug: CSCtc84599 - Operator console rings only once for incoming calls

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

3.1(1.5)

Description (partial)

Symptom:
Operator console rings only once for incoming calls

Conditions:

After upgrading to CUBAC 3.1.1.5, only the first call to the operator console will ring through the speakers until the operator picks up. All subsequent calls will ring through the speakers only once although the call still shows as being in queue.

Call handling is still working, but when you have more agents the other agents may not realize that there is calls waiting in queue.

Restarting the client console will allow the first call to work as above, but all subsequent calls will fail, so not really feasable as a workaround.
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