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Cisco Bug: CSCtc79905 - "DsSipDialogException: Cannot send UPDATE" encountered

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

4.1(1)

Description (partial)

Symptom:
Call gets disconnected and the CVP log shows an exception like "DsSipDialogException: Cannot send UPDATE" encountered.

Conditions:

During a blind Xfer, the CVP SIP component may disconnect the call when UCM trunk sends consecutive UPDATE messages within a few msecs of each other.

The problem has not been found before because customer was using a blind transfer to a DN that goes to a route pattern and out h323 gw, where the first 3 digits are stripped off.  It is not a route point to a ICM script as usual blind xfer works with IPCC.  This causes 3 unexpected updates to ANI to be sent to the caller on the SIP Trunk.
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