Cisco Bug: CSCtc79409 - Tomcat core dumps when quick playing an empty greeting in CPCA
Feb 01, 2017
- Cisco Unity Connection
Known Affected Releases
Symptom: The Tomcat process will core dump and automatically restart. During this restart web applications will temporally not be available. The catilina.out file from the "Cisco Tomcat" service diagnostics will contain a line that looks like this: # C [libCsCml.so+0x97705] _ZN17CCsCmlAudioBuffer9GetStreamER14TCsAutoBasePtrI9ICsStreamE+0x69 Conditions: This condition occurs when a user attempts to quick play an empty greeting in the Unity Assistant web application. This can occur if the user's callhandler is configured to play a recorded greeting but a recorded greeting doesn't exist.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases