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Cisco Bug: CSCtc79409 - Tomcat core dumps when quick playing an empty greeting in CPCA

Last Modified

Feb 01, 2017

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)


The Tomcat process will core dump and automatically restart.  During this restart web applications will temporally not be available.

The catilina.out file from the "Cisco Tomcat" service diagnostics will contain a line that looks like this:
# C  []  _ZN17CCsCmlAudioBuffer9GetStreamER14TCsAutoBasePtrI9ICsStreamE+0x69


This condition occurs when a user attempts to quick play an empty greeting in the Unity Assistant web application.   This can occur if the user's callhandler is configured to play a recorded greeting but a recorded greeting doesn't exist.
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