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Cisco Bug: CSCtc79409 - Tomcat core dumps when quick playing an empty greeting in CPCA

Last Modified

Feb 01, 2017

Products (1)

  • Cisco Unity Connection

Known Affected Releases

8.0(0.198)

Description (partial)

Symptom:

The Tomcat process will core dump and automatically restart.  During this restart web applications will temporally not be available.

The catilina.out file from the "Cisco Tomcat" service diagnostics will contain a line that looks like this:
# C  [libCsCml.so+0x97705]  _ZN17CCsCmlAudioBuffer9GetStreamER14TCsAutoBasePtrI9ICsStreamE+0x69

Conditions:

This condition occurs when a user attempts to quick play an empty greeting in the Unity Assistant web application.   This can occur if the user's callhandler is configured to play a recorded greeting but a recorded greeting doesn't exist.
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