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Cisco Bug: CSCtc79010 - Agent Summary report cannot be opened

Last Modified

Feb 09, 2017

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.0(1)

Description (partial)

Symptom:

A run time error is seen while generating reports

Conditions:

The HRC logs show 'a sub-query returned more than one row'. This is happening because agent state detail table has more than one record with same timestamp for the same agent.
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