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Cisco Bug: CSCtc78694 - EspConfigAgent Core on DNS SRV lookup timeout

Last Modified

Jul 04, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 7.0

Known Affected Releases

7.0(4)

Description (partial)

Symptom:
CUPC users cannot login or receive presence information, and reports status as 'Connection Limited'

Further troubleshooting found EspConfigAgent service has core dump, failed and restarted. The frequency of service restart depend on utilization of the CUP server.

Conditions:

Cisco Unified Presence Server (CUP) v7.0.4-10000-18
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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