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Cisco Bug: CSCtc78592 - BAImport appends spaces to BAAccounNumber so CAD cannot lanunch ext app

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.2(1) 7.2(4) 7.2(7)

Description (partial)

Symptom:

Cannot launch external application within CAD for outbound option (dialer) calls


Conditions:

ICM 7.2.4/7.2.7
Outboud Option campaign (dialer) used for outgoing calls
CDA for CAD configured to launch external application with arguments BAAccountNumber and BABuddyName
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Bug Details Include

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  • Status
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