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Cisco Bug: CSCtc76496 - Getting an error popup in SAM, when any window opened in foreground.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)


Getting an error pop-up in Service Account Manager when any window opened in foreground


open any folder,notepad or any maximized window in front of SAM Window.
Steps to Reproduce:

1.Launch Service Account Manager
2.Select a service and click 'Edit Service account'
3.Select any 'Account Type' and click 'Apply'
4.While processing open any folder, ICM service window or any maximized window in front
5.After operation completes successfully click 'Ok' on the 'Operation Succeeded' pop-up
6.Select an instance/facility in Service Account Manager window and check for the services listed for that instance.

Expected Behavior:

1.After step 3, user able to open any window in foreground
2.After step 6, services for all instances should be listed in Service Account Manager window .

Observed Behavior:

1.After step 4, getting SAM error pop-up saying "Object reference not set to an instance of an object.  System.NullReferenceException. Exception of type 'ServiceAccountManager.AppException' was thrown."

2.After step 6, no services were listed in Service Account Manager window.
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