Preview Tool

Cisco Bug: CSCtc73911 - CVP requeries call that was answered and had 12 seconds talk time

Last Modified

Feb 21, 2018

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases


Description (partial)

ICM reporting indicates CVP may not have accurate status for a call. 

A race condition where the PG thinks the call was answered and CVP does not.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.