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Cisco Bug: CSCtc73911 - CVP requeries call that was answered and had 12 seconds talk time

Last Modified

Feb 21, 2018

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

4.1(1)

Description (partial)

Symptom:
ICM reporting indicates CVP may not have accurate status for a call. 

Conditions:
A race condition where the PG thinks the call was answered and CVP does not.
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