Preview Tool

Cisco Bug: CSCtc73094 - Vieo service on phone crashes causing CAST connection lost, needs reset

Last Modified

Feb 09, 2017

Products (28)

  • Cisco Unified IP Phone 7900 Series
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7962G
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7941G
  • Cisco Unified Wireless IP Phone 7925G
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7911G
View all products in Bug Search Tool Login Required

Known Affected Releases


Description (partial)


The Client Services Framework endpoint in phone control mode will not be able to make a video call.

The CAST server health field will not show connected.

The vieo service on the IP phone has crashed.


A Client Services Framework endpoint tethered correctly to an IP phone that has been provisioned in CUCM for video.

The endpoint becomes intermittently or persistently unable to make a video call despite having been previously able.

Certain actions such as frequently holding and resuming a video call may trigger this symptom, though it can occur at random.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.