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Cisco Bug: CSCtc71546 - Not Ready Agent Event Detail record during Interval boundary

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(6) 7.5(8) 8.0(1)

Description (partial)

Symptom:
Agent Event Detail records for Not-Ready state with reason code during interval boundary.

Conditions:
Generally, ICM/IPCC generates Agent Event Detail records for Not-Ready state with reason codes and reports them to the Database just after the Agent state change occurs. With this defect fix, such codes would be generated at the end of each interval boundary, in addition to the existing method that gets triggered due to the Agent state change
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