Preview Tool

Cisco Bug: CSCtc69526 - CUPC 7.0.2 failover issue, connecting to incorrect backup server name

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Personal Communicator

Known Affected Releases


Description (partial)

When using FQDN as a hostname, and the primary CUPS server fails, CUPC will try to connect to an incorrect backup server name and fail to do this.

It is correctly receiving the primary and backup presence addresses, but is appending the domain name to the backup server:
(for example, it will try to connect to instead of

When using FQDN as a hostname
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.