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Cisco Bug: CSCtc68954 - DN: Users not replicated - error verifying the message signature

Last Modified

Feb 15, 2017

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)


Users from one Cisco Unity Connection server do not replicate to another Cisco Unity Connection server in the Digital Network. This happens out of the blue, when directory replication had been functioning properly.

This has been observed on a Cisco Unity Connection 7.1.3 server, but likely the problem can happen in any version where the Cisco Unity Connection servers are configured for Digital Networking.

If you enable the CuReplicator micro traces on the server on which the remote users are failing to get created, and open the diag_CuReplicator_xxxxxxxx.uc file, you see something like the following:

"Error verifying the message signature. Unexpected exception thrown. This event may be helpful for troubleshooting in conjunction with other events. Technical details: java.lang.NullPointerException."

-- and --

"MessageProcessor Invalid signature on message from 'replication@[DomainName]'. Ignoring message."
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