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Cisco Bug: CSCtc66015 - CRS 7.x Nuance 4.5 TTS integration shows prompt manager in partial state

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)

Description (partial)

Symptom:
Integration of CRS 7.0.x with Nuance 4.5 TTS may cause prompt manager on CRS server to go in partial state.

Conditions:
The cause for this issue is if we select "Default TTS Provider" under "System -> System Parameters" which is not configured and available in the "Subsystems -> MRCP TTS -> MRCP TTS Provider List". This may result Prompt Manager is going to Partial Service Status.
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