Preview Tool

Cisco Bug: CSCtc65434 - Mac Agent cache AS product minor version until restart

Last Modified

Oct 13, 2016

Products (1)

  • Cisco NAC Appliance (Clean Access)

Known Affected Releases

4.7(1.500) 4.7(1.501) 4.7(1.502)

Description (partial)

Mac Agent appears to cache AS product minor version, because it does not report newer version, if that product is updated from one minor version to another while the agent is running.

A specific case is such:

1. Define AS definition rule and mandantory requirement for up-to-date definition for MAC.
2. Define role and user to use the requirement above.
3. Preinstall MacScan 2.6 on the test target OS X client system.
4. Restart Mac Agent and login using user defined in #2
5. Remediate by upgrading MacScan from 2.6 to 2.7 then run it to check for further updates
6. Once logged onto the network, check the agent report, which shows 2.6 as the MacScan version.
7. Kick the user from OUL and re-login. The report still shows MacScan 2.6.
8. Restart Mac agent and re-login. Now the report will show MacScan 2.7.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.