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Cisco Bug: CSCtc54398 - CAD client presence does not work if another presence client is running.

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)


For the CAD - CUP integration to work, CAD application can be the only presence client running on the machine. If there is another presence client running (e.g. CUPC or another CAD application in terminal server environment), the status of contacts will not update (will be shown as offline).


Occurs when another presence client is running on the machine - e.g. CUPC or another CAD instance in terminal server environment (e.g. Citrix).

This behavior is currently expected. This defect is raised to track the enhancement of the CAD client functionality.
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