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Cisco Bug: CSCtc50173 - Update phones with custom file using MAC addresses finds no records

Last Modified

May 05, 2010

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)


Using valid phone MAC addresses in a custom file for updating phones returns "no records found".

Create a custom update file with valid device MAC addresses listed on separate lines. Upload file with Target "Phones" and Transaction Type "Update Phones - Custom File". Select "Update Bulk Phone Template where Device Name in custom file <file>" under Bulk Administration -> Update Phones -> Custom File
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