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Cisco Bug: CSCtc50036 - PTB: nativeName has non-ASCII accented 'u' character - fails DMA W1

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)


W1 install (using DMA) of Linux-based CUCM version, such as 7.x, fails. After retrieving the files using the diagnostic dump to USB key, the error seen in the installdb_w1.log.err is:

09/06/2009 20:01:42.280 installdb|*ERROR* Error executing "Insert into
TypeUserLocale ( enum, name, cmVersion, componentVersion,
tkLanguage_Written, tkLanguage_Spoken, tkWinCharSet, nativeName,
moniker, localeCode, languageLocaleCode )  values ('23', 'Portuguese
Brazil', '0', '0', '143', '143', '1', 'Portugues(Brasil), Rep'blica
Federativa do Brasil', 'USER_LOCALE_PORTUGUESE_BRAZIL', 'PTB',
'pt_BR' )": [Informix][Informix ODBC Driver]Unspecified System Error
=  -21000.|


-Upgrading a CCM 4.x Windows system to a Linux Unified CM version (such as 6.x or 7.x) using DMA.
-The 4.x CCM system has the Portuguese Brazil locale installed.
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