Preview Tool

Cisco Bug: CSCtc43440 - video: Add RT support for video sizes greater than VGA

Last Modified

Feb 04, 2017

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases


Description (partial)

The Cisco Unified IP Phone 9971/9951 displays a black video screen when connected to other types of video phones.

Currently, the 9971 and 9951 phones do not support video resolutions greater than 640x480.
If the other end point sends a size greater than this, the 9971/9951 displays a black box instead of the video sent by the other phone.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.