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Cisco Bug: CSCtc43145 - Incorrect calling party to Recorder when call comes through Hunt Pilot

Last Modified

Jul 07, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

7.1(2.20000.2)

Description (partial)

Symptom:

Incorrect calling party to Recorder when call comes through Hunt Pilot

Conditions:
Using Hunt Pilot and Silent Monitoring and Recording features.


When a call comes through a Hunt Pilot, Calling party in the SIP INVITE to the recorder is selected to be the first member in the Line Group, even if some other member in the Line Group answered the call.

Same scenario happens when the Distribution Algorithm is selected as Top Down (or) Circular

Related Community Discussions

Recording with Hunt-Pilot problem
Hi all, I have a externar server to record all the calls into call manager but I have a problem when I record a call of a Hunt-Group. My hunt group has two members, extension 4887 and 4881 and my hunt-pilot is 4884. When somebody call to hunt-pilot and the first member doesn't answer the call, this jump to the next member in this case 4881 and this member answer the call. When the call is recorded,  I checked the call, but don't appear the member which answered else the first member which forward ...
Latest activity: Jan 27, 2016
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  • Status
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