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Cisco Bug: CSCtc42279 - Visual Voicemail 7.0 setup guide under complex configurations

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Communications Widgets

Known Affected Releases


Description (partial)

Symptom: Having trouble setting up Visual Voicemail with Complex Configurations (Configuration of Multiple Independent Cisco Unity Servers Integrated with One Cisco Unified Communications Manager Server)
Conditions: In the Installation and Configuration Guide for Visual Voicemail Release 7.0 it doesn't appear to be correct.

Under complex configurations on page 4-5, it states:

"Create a unique visual voicemail pilot number for each Cisco Unity Connection server in the cluster.  Each pilot number must use the correct set of voicemail ports for the particular Cisco Unity Connection Server."  

The above is contradicted by Visual Voicemail and Complex Configurations on page 2-1, it states:

"If your system contains these elements, you must repeat some of the installation steps described in this chapter. You must repeat steps on different servers. In some cases, you must reuse the same pilot number on different servers. In other cases, you must use different pilot numbers for each server."

This is confusing when previously you've been told that you can reuse existing line groups and hunt lists.  Also there's nothing in the documentation about creating a new line groups for each server with ports unique to that server.
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