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Cisco Bug: CSCtc42095 - Incorrect Call Display during Direct Transfer (Call 2 Surviving)

Last Modified

May 14, 2012

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

8.0(1)

Description (partial)

Symptom:

Description : During Direct Transfer (DT) where C2 Survives, incorrect display is shown on the Caller Phone and Agent Phone

At this point, Caller Phone Display shows - "From [Agent2 Extension ]" and Agent Phone Display shows - "To [Caller Extension ] ". This display is incorrect.
Conditions:

1. Make an ICD Call.
2. Agent1 Answers the Call.
3. Agent1 makes a DT to Agent2 where C2 Survives 
4. Agent2 answers the call and now agent2 is on call with Caller
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