Cisco Bug: CSCtc42005 - PROD: Partner is not able to assign HW client
Mar 02, 2015
- Smart Care Service
Known Affected Releases
Symptom: Partner is not able to assign HW appliance since 1.3.2 release even though the SW client operates just fine.When the customer is trying to assign the appliance from the partner portal the UI is showing progress bar for a long time and the assignment operation gets timed out. In the "InboxOutboxLogs" the following error is also logged. The "InboxOutboxLogs" can be viewed using the command "trace view" from admin shell. "Http Request failed with HTTP Status-code 400" Conditions: Issue was due to some router in the network between customer network and the SmartCare server not handling the packets properly when the Appliance Ethernet MTU size is 1500.
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