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Cisco Bug: CSCtc41583 - UI_BEH: On 9971 softkey with no action can get stuck in "pressed" state

Last Modified

Aug 28, 2010

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases


Description (partial)


Softkeys with no associated action may appear stuck in the "pressed" state in certain cases.


This defect may be seen when the user attempts to invoke a softkey for which there is no associated action.  This can occur when the phone is in a state where the softkey does not apply or cannot be processed.  For example, the user attempts to Redial when there is no saved DN, or when the user attempts to locally Park a call that has already been Parked at the remote end.

To reproduce the problem, the user touches the screen outside the particular softkey region, slides his/her finger into the softkey region, then releases.  The softkey will remain in the "pressed" state.
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