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Cisco Bug: CSCtc36496 - Standby sync server not drop CTI connection

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases


Description (partial)

Symptom: Standby Sync server keep connection to CTI server.
Conditions: In the HA settings, only the active sync server should  connect to CTI for better usage of the system resouces.
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