Preview Tool

Cisco Bug: CSCtc33370 - UI_BEH:XFER:CONF: VM key press during Swap causes two held legs

Last Modified

Aug 28, 2010

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases


Description (partial)


Pressing the VoiceMail key while swapping between the original and Consultation leg in a pending Transfer or Conference leaves the feature layer open with both legs on Hold, and no visible softkeys.


This occurs both for the Transfer and Conference features.  There is a short window during a Swap operation in which the connected leg is placed on Hold and the held leg is Connected.  If the user presses the VoiceMail hard key during this window, the feature layer remains open with both original and Consultee legs on Hold.  There are no visible softkeys.

The Transfer or Conference may still be completed by pressing the corresponding hard key.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.