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Cisco Bug: CSCtc32123 - UCCX 7.x Select Resource Step reaches 1000 step max and fails

Last Modified

Mar 07, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR4

Description (partial)

Symptom:
UCCX 7.0(1)SR04 script application reaches max step 1000 and causing exception. It works sometimes under smaller loads. Logs show the following example multiple times.

Interruption Handler: Select Resource (--Triggering Contact-- from CSQ )
08869: 3226496: Sep 29 15:40:40.567 EDT %MIVR-ENG-7-UNK:Execute step of Task 21000021008 :

Conditions:
Heavy call volume load.
Version:
CCM - 7.x
UCCX - 7.0(1)SR04_Build0443

Related Community Discussions

CAD in reserved state
Hi, I have a CCX 7.0. On some PC CAD goes in resserved state for random duration (1 -2 min) after attending the call. In this duration agent is unable to receive new calls or chnage the state. Please let me know steps to resolve the issue. Regards, Andy
Latest activity: Dec 18, 2010
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