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Cisco Bug: CSCtc32123 - UCCX 7.x Select Resource Step reaches 1000 step max and fails

Last Modified

Mar 07, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR4

Description (partial)

Symptom:
UCCX 7.0(1)SR04 script application reaches max step 1000 and causing exception. It works sometimes under smaller loads. Logs show the following example multiple times.

Interruption Handler: Select Resource (--Triggering Contact-- from CSQ )
08869: 3226496: Sep 29 15:40:40.567 EDT %MIVR-ENG-7-UNK:Execute step of Task 21000021008 :

Conditions:
Heavy call volume load.
Version:
CCM - 7.x
UCCX - 7.0(1)SR04_Build0443
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