Cisco Bug: CSCtc31643 - Agent state "paused" instead of "interrupted"
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Agent state "paused" instead of "interrupted" Conditions: Interrupting task arrives in a non-interruptible MRD when agent is paused on another task in a interruptible MRD. Agent is in NOT READY state in the interruptible MRD
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Bug Details Include
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