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Cisco Bug: CSCtc31643 - Agent state "paused" instead of "interrupted"

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(6) 7.5(7)

Description (partial)

Symptom:

Agent state "paused" instead of "interrupted"

Conditions:

Interrupting task arrives in a non-interruptible MRD when agent is paused on another task in a interruptible MRD. Agent is in NOT READY state in the interruptible MRD
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