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Cisco Bug: CSCtc24991 - Offswitch Transfer by Agent causes Avaya PIM to restart

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(6)

Description (partial)

Symptom:
After the agent initiates an offswitch transfer , PIM receives a C_DROP event for the trunk which in turn leads to the PIM initializing.
Avaya PIM restarts without any mini dump or errors.

Conditions:
ICM 7.5(6)
When Agent initiates and completes a offswitch transfer, PIM receives a C_DROP event on the VDN which had initiated the transfer and has return destination configured in ICM(and ACD) . 

This C_DROP  event is not expected from Avaya Switch since the first VDN is not in picture after the off switch transfer is completed.

The above triggers PIM to initialize without minidump or error.
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