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Cisco Bug: CSCtc24534 - missing in doc check dns resolve on pg for cucm

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(1) 7.5(6) 7.5(7) 7.5(8) 8.0(1) 8.0(2)

Description (partial)

Symptom:

for "Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted 7.5(1)"

following entry is needed as part of troubleshooting

"•Check to see if DNS name (of your PG) is resolving the CUCM IP address"

Conditions:

7.5 new install.
this section
At page 84/218 concerning the dialer troubleshooting part:

Concerning Telephony port status, I was stuck into a state with 0 Ready ports.

The troubleshooting part include these checks:

•Check the TFTP server address in the Dialer component setup configuration.
•Check to see whether Unified CM is configured correctly. In particular, check if the port map has been imported and the ports have been registered to the JTAPI user for the IPCCPG.
•Check to see whether the IPCC PG has been started.
•Check to see whether the JTAPI Gateway has finished configuring. If it has not, wait for it to finish.
•Verify that Unified CM and CTI Manager are running.
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