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Cisco Bug: CSCtc23851 - 7921:phone hangs intermittently after password change is made

Last Modified

Dec 08, 2014

Products (4)

  • Cisco Unified IP Phone 7900 Series
  • Cisco Unified Wireless IP Phone 7925G
  • Cisco Unified Wireless IP Phone 7921G
  • Cisco Unified IP Conference Station 7937G

Known Affected Releases

1.3(3) 1.3(3.2)

Description (partial)

Symptom:
phone hangs after user password change is made and saved. Upon old password expiration, the phone will prompt the user if or not to change the profile/password setting. Intermittently, after the new password was correctly given, and saved, can see from the console that the authentication failed 9-10 times and GUI was invoking WLAN_IPC and from strace output can see WLAN is writing to somewhere but the show wlan -c and cfgread gives no response at all.

Conditions:
when phone prompts user to change password and after new password was saved.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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