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Cisco Bug: CSCtc20197 - Duplicate TCDs observed when email activity is abandoned

Last Modified

Sep 22, 2010

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

7.5(6)

Description (partial)

Symptom:
 Incorrect TCD values seen ( CD40  and CD 6 ) for an Email Task , if the agent logout while that  Email Activity is still pending.
Conditions:

Agent log out with activity in progress and re-login again
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