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Cisco Bug: CSCtc17125 - Outbound dialer ignores callback time set by agent

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)


Agents accept an outbound call and disconnect before the called party answers.  When the agent moves to Work state, they are given the option of selecting a callback time.  But the callback time is not honored because the call was placed back in the queue when the agent dropped it.


Outbound preview dialer
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