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Cisco Bug: CSCtc17125 - Outbound dialer ignores callback time set by agent

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

5.0(2)SR2

Description (partial)

Symptom:

Agents accept an outbound call and disconnect before the called party answers.  When the agent moves to Work state, they are given the option of selecting a callback time.  But the callback time is not honored because the call was placed back in the queue when the agent dropped it.

Conditions:

Outbound preview dialer
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Bug Details Include

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  • Status
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