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Cisco Bug: CSCtc12127 - Retrieve raw event message timeout

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Security Monitoring, Analysis and Response System

Known Affected Releases


Description (partial)


Retrieve raw message fails to complete. TImeout error displayed after 20-40 mins.

You may see the following error in the janus_log:
"2009-10-20 10:00:52,261 ERROR [pn.gui.retriever.RawMsgRetrieveStatus] PN-1200: Error / Exception thrown: Cancelling the request because of invalid state from Keywordquery server".

MARS running v5 or v6 software
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