Cisco Bug: CSCtc11786 - Naming Convention of HHMMSS in names.raw file to match StartDateTime
Feb 22, 2014
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: UCCX 7.0(1)SR02_Build099 UCCX recorded files in C:\Program Files\Cisco\Desktop_Audio have time in file name in format HHMMSS. This time is not the same as startDateTime for specific call. So just by looking at the <names>.raw file it is not possible to correlate the filename (recording) with the actual call that the agent answered. Conditions: UCCX with either desktop or SPAN based recording.
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