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Cisco Bug: CSCtc11786 - Naming Convention of HHMMSS in names.raw file to match StartDateTime

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)

Description (partial)

Symptom:

UCCX 7.0(1)SR02_Build099
UCCX recorded files in C:\Program Files\Cisco\Desktop_Audio have time in file name in format HHMMSS. This time is not the same as startDateTime for specific call.
So just by looking at the <names>.raw file it is not possible to correlate the filename (recording) with the actual call that the agent answered.

Conditions:

UCCX with either desktop or SPAN based recording.
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