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Cisco Bug: CSCtc11234 - RSK Service judge Database service status based on Sqlmangr.exe running

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unity Servers

Known Affected Releases

4.2(1)

Description (partial)

Symptom:

Unity 4.2.1, windows 2000SP4, RSK 1.2.5, Unity Software update wizard 2.0.17 installed. 
RSK service judge database service status based on the running of sqlmangr.exe. 

With sqlmangr.exe running, the status of sqlservr is 1, CUOM won't see any alarm.

C:\Program Files\Net-SNMP>snmpwalk -v2c -c public 1.1.1.1  1.3.6.1.2.1.54.1.2.3.1.7
..
SNMPv2-SMI::mib-2.54.1.2.3.1.7.3.0.1896 = STRING: "sqlservr"
SNMPv2-SMI::mib-2.54.1.2.3.1.7.3.0.2968 = STRING: "sqlagent"
SNMPv2-SMI::mib-2.54.1.2.3.1.7.3.0.3480 = STRING: "avdirchangewrit"
SNMPv2-SMI::mib-2.54.1.2.3.1.7.3.0.5208 = STRING: "ciscounitytdspr"
..

C:\Program Files\Net-SNMP>snmpwalk -v2c -c public 1.1.1.1  1.3.6.1.2.1.54.1.2.1.1.3
..
SNMPv2-SMI::mib-2.54.1.2.1.1.3.1.3164 = INTEGER: 1
SNMPv2-SMI::mib-2.54.1.2.1.1.3.3.1896 = INTEGER: 1     1 means ok and no alarm.
SNMPv2-SMI::mib-2.54.1.2.1.1.3.4.3548 = INTEGER: 1
SNMPv2-SMI::mib-2.54.1.2.1.1.3.5.1596 = INTEGER: 1
SNMPv2-SMI::mib-2.54.1.2.1.1.3.6.5188 = INTEGER: 1
..

Exit Sqlmangr.exe through the right bottom of taskbar and wait for 2 mins.

C:\Program Files\Net-SNMP>snmpwalk -v2c -c public 1.1.1.1  1.3.6.1.2.1.54.1.2.1.1.3
..
SNMPv2-SMI::mib-2.54.1.2.1.1.3.1.3164 = INTEGER: 1
SNMPv2-SMI::mib-2.54.1.2.1.1.3.3.1896 = INTEGER: 5     5 means status is other.
SNMPv2-SMI::mib-2.54.1.2.1.1.3.4.3548 = INTEGER: 1
SNMPv2-SMI::mib-2.54.1.2.1.1.3.5.1596 = INTEGER: 1
SNMPv2-SMI::mib-2.54.1.2.1.1.3.6.5188 = INTEGER: 1


Conditions:

Exit sqlmangr.exe or when user log off the unity which caused sqlmangr.exe was exited.
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