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Cisco Bug: CSCtc06043 - Logout code from timeout incorrect

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)


When an agent log out timer expires (7200s) instead of using the code 50004 it uses the 
last not-ready reason code. 

ICM 7.5(3)
CVP 7.0.2 ES2 
IPCC Cisco CTIOS Maintenance Release CTIOS7.5(3)

Agent logout  timer expires and it should use the 50004 (Forced Logout) code for the reason code but instead it uses the last know code that the agent used.
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