Guest

Preview Tool

Cisco Bug: CSCtc01185 - Call hung and stuck in active state, ephone-dn is stuck in ONHOOK

Last Modified

Mar 02, 2018

Products (1)

  • Cisco IOS

Known Affected Releases

12.4(24)T1 12.4T

Description (partial)

Symptom:

Call hung and stuck in active state, so the ephone-dn is getting stuck in  "S_WAIT_HOST_DISC/EFXS_W_SETUP_ACK_ONHOOK on"

Conditions:

Intermittent,  hard to recreate but happens a few times a week.

When we look at a show ephone-dn summary we get the following output.

PORT     CH  DN STATE     MWI_STATE    CODEC    VAD VTSP STATE            VPM STATE

50/0/5   1   IDLE         NONE         g711ulaw   n  S_WAIT_HOST_DISC     
EFXS_W_SETUP_ACK_ONHOOK  

The show call active voice compact shows the call as follows.

Total call-legs: 9
      4756 ANS     T0     None        TELE        P551

We have reset the phone and it still shows down.  
 
We have to reboot the router to clear the error.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.