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Cisco Bug: CSCtc01185 - Call hung and stuck in active state, ephone-dn is stuck in ONHOOK

Last Modified

Mar 02, 2018

Products (1)

  • Cisco IOS

Known Affected Releases

12.4(24)T1 12.4T

Description (partial)

Symptom:

Call hung and stuck in active state, so the ephone-dn is getting stuck in  "S_WAIT_HOST_DISC/EFXS_W_SETUP_ACK_ONHOOK on"

Conditions:

Intermittent,  hard to recreate but happens a few times a week.

When we look at a show ephone-dn summary we get the following output.

PORT     CH  DN STATE     MWI_STATE    CODEC    VAD VTSP STATE            VPM STATE

50/0/5   1   IDLE         NONE         g711ulaw   n  S_WAIT_HOST_DISC     
EFXS_W_SETUP_ACK_ONHOOK  

The show call active voice compact shows the call as follows.

Total call-legs: 9
      4756 ANS     T0     None        TELE        P551

We have reset the phone and it still shows down.  
 
We have to reboot the router to clear the error.

Related Community Discussions

Intermittant no Dial tone on First line of IP phone in CME 4.1
Hello all,      I am having a strange issue with CME 4.1.  Intermittantly when users press button 1 or pickup the handset on their IP phones (7941's and 7961's), their is no dial tone.  If a call comes into the phone for button 1 it is forwarded to button 2 (this is intended if button one is busy).  According to my customer the only way that they have been able to clear this issue is to reboot the CME router.  They also state that this happens to multiple users about once per month.  Any Ideas?  ...
Latest activity: Jun 08, 2010
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