Guest

Preview Tool

Cisco Bug: CSCtb98970 - CTI Removing Device from JTAPI User and adding back causes no events

Last Modified

Dec 05, 2013

Products (1)

  • Cisco Unified Workforce Optimization

Known Affected Releases

2.7(2)

Description (partial)

Symptom:
1) Register Recording client
2) Make call. CTI Service sends events successfully.
3) Remove Device from JTAPI User. Save.
4) Add Device back to JTAPI User. Save.
5) Make another call. CTI Service fails to send events.

CTI Service needs to reregister the device with JTAPI in order to start receiving events again.

Conditions:
2.7(3)  and 2.6(2)
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.