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Cisco Bug: CSCtb98771 - SMS log indicating Silent Monitor Session not started in mid session

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)


Customer's Silent Monitoring Session is stopped mid-session.


Supervisor is actively monitoring agent<>customer conversation via CTIOS based silent monitoring service session.

06/18/09 12:06:42.678  4024  SupervisorSoftphone  Thd(0000)  CCtiOsSession::FireEvent,
(SystemEventID:5 FailureCode:10 ErrorMessage:[Error
             Code = 0x00000005]: 
Silent Monitor session not started.
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