Cisco Bug: CSCtb98771 - SMS log indicating Silent Monitor Session not started in mid session
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Customer's Silent Monitoring Session is stopped mid-session. Conditions: Supervisor is actively monitoring agent<>customer conversation via CTIOS based silent monitoring service session. 06/18/09 12:06:42.678 4024 SupervisorSoftphone Thd(0000) CCtiOsSession::FireEvent, (SystemEventID:5 FailureCode:10 ErrorMessage:[Error Code = 0x00000005]: Silent Monitor session not started.
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