Guest

Preview Tool

Cisco Bug: CSCtb89939 - 'Time of day' event missing from Agent Management Work Flow

Last Modified

Feb 22, 2016

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)

Description (partial)

Symptom:

When using a Premium license, the options available in the Agent Management Work Flows are Startup, Shutdown, Ready, Not Ready, and Time of Day.  When using an Enhanced license, the Time of Day option is missing.

Conditions:

UCCX 7.0(1)
Cisco Desktop Administrator
Agent Management Work Flows
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.