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Cisco Bug: CSCtb77747 - spa525: use admin pw and user pw, unable to factory reset from phone

Last Modified

Jan 27, 2017

Products (1)

  • Cisco Small Business IP Phones

Known Affected Releases

7.2.5

Description (partial)

Symptom:

Unable to perform factory reset, when admin pw and user pw is populated.
Conditions:

In browser UI, enter admin pw and user pw and save.
Go to phone UI to do a factory reset, it will ask for pw, enter the pw but it fails to accept.

If you have just admin pw OR user pw, you can do a factory reset.  
The problem is when you have admin pw AND user pw set.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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