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Cisco Bug: CSCtb77747 - spa525: use admin pw and user pw, unable to factory reset from phone

Last Modified

Jan 27, 2017

Products (1)

  • Cisco Small Business IP Phones

Known Affected Releases


Description (partial)


Unable to perform factory reset, when admin pw and user pw is populated.

In browser UI, enter admin pw and user pw and save.
Go to phone UI to do a factory reset, it will ask for pw, enter the pw but it fails to accept.

If you have just admin pw OR user pw, you can do a factory reset.  
The problem is when you have admin pw AND user pw set.
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Bug Details Include

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  • Status
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