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Cisco Bug: CSCtb68182 - LastRedirectDN is incrct after call is transfered to Unity for call park

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

7.0(0.1)

Description (partial)

Symptom:
Call park or hold fails in "CUEAC - CISCO UNIFIED ENTERPRISE ATTENDANT CONSOLE" when the call is transferred from unity or unity connection.

Conditions:
Call park or hold fails in "CUEAC - CISCO UNIFIED ENTERPRISE ATTENDANT CONSOLE" when the call is transfered from unity or unity connection.

Call flow:

User calls from Number "A" to "B" (another user) - unity connection picks up the calls and plays the user greeting - "0" is pressed which is mapped to the call handler - Call handler is set to do a supervise transfer to route point in CUEAC - Call is transferred and Operator picks up the call.
 
Caller ("A") requests operator to  park the call- Operator parks the call. But
the call is never parked and caller hears the ring ( RNA situation) instead of hold music.
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