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Cisco Bug: CSCtb63183 - JGW1 catches exception and then does not release memory

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.1(5)

Description (partial)

Symptom:
In IPCC environment, JGW1 catches exception and then once the exception happens this thread will not function and all the invalid objects will not be freed.

Here is the exception:
41:11 pg1B-jgw1 Trace: **************Alert**********************
Thread: GW-GarbageCollection has uncaught Exception
The uncaught exception is java.lang.NullPointerException 
10:41:11 pg1B-jgw1 Fail: GW-GarbageCollection has uncaught exception 
10:41:11 pg1B-jgw1 Trace: java.lang.NullPointerException 
10:41:11 pg1B-jgw1 Trace: at com.cisco.icr.JTapiObj.freeInvalidMyCall(Unknown Source) 
10:41:11 pg1B-jgw1 Trace: at JGWGarbageCollection.run(Unknown Source
 

Conditions:
ICM 7.1(5)
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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