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Cisco Bug: CSCtb60132 - Redemption.dll causes poor performance with Outlook CheckNames

Last Modified

Oct 06, 2010

Products (1)

  • Cisco Unified Communications Widgets

Known Affected Releases

7.0(0)

Description (partial)

Symptom:

User notices a significant delay when hitting backspace/delete when using the Outlook CheckNames feature (CheckNames is the feature where names will show up in a drop down menu when entering a name in the TO: field of email messages)

Conditions:

User has Click to Call installed and integrated with Outlook.  User has a large NK2 file (e.g. larger than 500KB).  NK2 files can be found here for Windows XP: C:\Documents and Settings\<userid>\Application Data\Microsoft\Outlook\
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