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Cisco Bug: CSCtb58548 - Voicemail password with leading zero(s) not saved properly - user portal

Last Modified

Jan 29, 2017

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

7.0(2) 7.1(3)

Description (partial)


User unable to receive Voicemails on Mobile Communicator. Debugging shows that CUMA is getting an invalid login / password response from the IMAP voicemail server.


-Using separate credentials for Voicemail and corporate ("Are the Voicemail credentials for the user same as corporate credentials?" setting on the voicemail Enterprise adapter set to 'No')
-Password entered for the user in the user portal under "Password to access My Voicemails" begins with one or more zeros / 0 s.
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